Understanding Internal vs External IT
October 5, 2021
As organizations are still learning how to adapt during the COVID pandemic, tech companies have seen an upwards shift in a growing need for technological support. Regardless of industry, information technology (IT) is a core element of behind-the-scenes infrastructure that helps businesses deliver their products and services. Many organizations needlessly suffer from subpar technical support experience. They may not realize what they’re missing out on because it’s difficult to know what you don’t know. In an ever-changing technology landscape, a full-service external IT department can super-charge your organization’s growth and is well worth the investment.Ideal IT
When your IT Support is at the top of its game, there will be few complaints of broken technology or repeat issues. Ideally, organizations need to identify three core goals that their IT support possesses. Unfortunately for many small to medium-sized businesses, an internal IT department is rarely able to reach these heights. First, IT needs to do more than just treat the symptoms. While popping a Tylenol for a headache might offer a short-term fix, it won’t provide the long-term solution for preventing the daily migraines. IT also needs to identify the underlying core issues, and present viable, cost-effective long-term solutions to clear those hurdles. Second, IT needs to constantly grow and develop their depth of knowledge in technology. In small to medium sized businesses, internal IT staff do not often have the opportunity to work enough with various technologies in order to obtain expertise. Knowing just enough to get by might work short term, but eventually true mastery will be needed to keep your organization moving forward. Third, IT must be flexible enough to scale in the hour of need. Sure, there are some slow days in the IT world where technology is working just as it should. But what happens when disaster strikes? Can an internal IT department – one with fixed resources and a small team – scale up to reach the increased demand at a moment’s notice?How FIT Reaches the Ideal
At FIT Technologies, we are built to reach and exceed these three benchmarks so your organization can continue to grow. Overseeing all our technicians and client service managers, we have a layer of management that looks for trends in data to identify core issues – whether they are connected to technology, training, or process. Working with dozens of other clients gives our staff relevant real-time experience to identify core issues involved with hundreds of different technology environments. To ensure that we remain on top of the latest trends in the industry, we continue to grow. We invest heavily in training and education for our employees, allowing them to acquire new knowledge and expand their mastery of technology. We also seek out new experts to add to our ever-expanding team that serve clients across the country. And just like the cloud has leveraged the ability for capacity planning and scale through ebbs and flows of an organization, our managed services do the same. Depending on where their specific expertise is needed, we can dispatch our team members to wherever they’ll be most effective. When disaster strikes, our deep roster of tech wizards can be called on at a moment’s notice to meet you in your time of need. It can be a difficult decision to make the jump from an internal IT staff to an external one, but the benefits of this move are too numerous to ignore. For small to medium-sized organizations that are looking to grow, a Managed Service Provider like FIT Technologies can provide your organizations with a team of experts that is impossible to replicate with a small, internal IT department. To see how FIT can fit your needs, call today to speak to one of our Client Service Managers or fill out our contact form.