About Us.
As one of Ohio’s largest Managed Service Providers, we take a holistic approach to IT. Our goal is simple: empower your business and your people to thrive. We act as an extension of your team and are advocates for your success.
By leveraging smart solutions, we help you operate efficiently and achieve outstanding results. We’re committed to building strong partnerships, supporting your mission, and driving growth.
IT’s in our DNA.
History Highlights.
Founding
1999 Founding FIT Technologies
FIT started as a web-based software company called SchoolOne. Amidst the tech bubble burst in the early 2000s, cofounders Michelle Tomallo and Micki Tubbs paved the way for the education sector to connect home and school with new technology.2002 Becoming an E-Rate Provider
As K-12 school clients embraced new technologies, FIT’s team provided much-needed IT consultation, support, and services to become an E-Rate provider.2005 Expanding Client Sectors and Jumpstarting Outsourced IT
While continuing software development and IT support in schools, FIT saw a growing interest for outsourced services from the business community. FIT leveraged this trend to garner its first clients outside K-12 schools.2006 Relocating the Headquarters to Cleveland
FIT moved its headquarters to downtown Cleveland in the historic Playhouse Square District in an effort to attract employees and increase visibility of its brand.2010 Pioneering a New IT Services Model
As the market emerged from the recession, FIT divested its software development company to focus solely on Managed IT Services. FIT pioneered a flat-rate, value-driven model focused on long-term client relationships.2015 Innovating for Exponential Growth
FIT invested significantly in network hardware, making it possible to offer clients a monthly fee to upgrade their environments. Organizations of all sizes took advantage of this as a service model, and FIT’s client base and revenue grew exponentially.2018 Creating a Legacy with Employee Ownership
As FIT’s 20th Anniversary approached, the cofounders looked at a way to create a legacy for the firm’s culture and reward employees for their dedication and service. As a result, FIT became a 100% employee-owned company.2024 Celebrating FIT history and our 25th Anniversary
FIT is one of the largest Managed Service Provider (MSP) in the midwest and continues to expand its value-based services, attract quality talent, and strengthen client relationships. FIT’s team supports over 100,000 users in a variety of sectors and in 31 states across the country.ALWAYS + ONWARD Driving Success through Core Values
We believe in the power of authentic partnerships. We gauge our success when we create an environments where our staff, clients, and IT suppliers can thrive.
Now
The FIT Philosophy.
Live IT
Acting with honesty and integrity
Inspire IT
Committing to being inspired and creating opportunities to help each other learn
Own IT
Taking responsibility and accountability for FIT’s success
Drive IT
Advocating as the catalyst or driver for successful client outcomes
Deliver IT
Working with an appropriate sense of urgency, quality, and uncommon sense
Ways We Stay FIT.
Our founders, staff, and company have been honored with several accolades for culture and company growth. We’re also proud to be members of organizations that align with who we are as a company.
Client Satisfaction.
As part of our daily operations, clients can give us feedback on each service interaction through our ticketing portal. Our latest Customer Satisfaction (CSAT) scores reflect our commitment to delivering exceptional service and support.
If a client believes our services are not of value in meeting their expectations, we will release them from their contract and assist with the transition to another provider.
What the FIT Team is Blogging About.
Building Long-Term Partnerships.
We’re in this together.
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