Help Desk

You call. We help. It can be as easy as it sounds.

FIT’s Help Desk provides a single point of accountability. Our knowledgeable staff provides efficient support while our ticketing system includes automated features like generating tickets from emails, alerting clients to the status of their requests, and distributing a brief survey when a ticket is closed.

FIT provides transparency with communication, reporting client feedback, and service level agreements. These tools help promote effective issue resolution. As a component of Managed Services, unlimited Help Desk support is provided through a Managed IT agreement.

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